Reviewed sources
The employer approves the information intended to support the experience.
Trust and boundaries
What makes a careers assistant trustworthy?
A trustworthy careers assistant uses approved sources, admits when it cannot answer and points to an official source or support route named in the reviewed material. It stays outside ranking and hiring decisions.
Working controls
Trust comes from the operating model, not a fluent answer.
Honest limits
Unsupported questions should receive a clear limit and, where the reviewed material provides one, an official source or support route.
No hiring decisions
Roleline provides careers information and optional role signposting from employer-approved content. It does not screen applications, score suitability, rank candidates or make hiring decisions. Individual eligibility and recruitment decisions remain with the employer.
Your own approved assistant
Each client's assistant runs separately, with its own address, access and data. The version you sign off is recorded and stays as approved until you review a new one.
Review one version
Testing and sign-off apply to one specific version, not a moving draft.
Going live is its own step
Your approval and the switch to live are separate, recorded decisions.
A controlled path
The answer and the release both have a source.
Roleline keeps content ownership, evaluation and deployment visible. Approval of one step does not silently approve the next.
- 01
Employer source
Named people approve the careers information and official routes.
- 02
One version
The assistant is fixed before testing begins.
- 03
Evidence
Agreed questions test support, boundaries and next steps.
- 04
Going live
The switch to live is a separate, recorded decision after your sign-off.
Reporting boundary
Check the whole data path.
Visitors can ask about careers and discuss interests or experience they choose to share. The assistant does not require a name, email address, CV or application record. Free-text messages may still contain personal information, including sensitive details volunteered by a visitor.
Messages and replies pass through the hosting and model providers to deliver the conversation. Where reporting is enabled, exchanges may also be processed to produce fixed topic and outcome labels. The central reporting store excludes question and answer text, and reports present aggregate results. This does not mean that no personal data is processed.
Before candidate-facing use, we agree the processing arrangements, approved providers, privacy information and retention periods for that service. These distinguish deletion from current conversation storage from provider retention and recoverable backup copies. The signed data-processing documents record the agreed details.
Evaluation
A useful answer should be supported and clear about what comes next.
Evaluation uses agreed questions to examine source support, relevance, boundary behaviour and next-step guidance for the version under review.
Your approval covers what you tested. Before that version goes live, Simple Things also completes privacy, security, accessibility and operational checks for your assistant.
Read the evaluation guideFor procurement and legal review
The documents behind these claims.
Our standard terms of service, data processing agreement, sub-processor list and security and data handling overview are published so your review can start without waiting for us. A signed agreement takes precedence where you need one.
See all legal documentsA useful next step
Bring one real careers-site problem.
Tell us what candidates struggle to understand or find. In a free 20-minute fit call, we'll work through the problem with you and see how Roleline could help.