Knowledge answers
Answer questions from reviewed documents and acknowledge when that material does not support an answer.
Product
Roleline gives candidates one place to ask about roles, eligibility, working life and applications. Employers choose the information, set the limits and approve each release.
Approved information
Provide reviewed copies of the careers pages, role information, FAQs, policies and structured data that should support the experience. The employer decides what is in scope.
Roleline should not quietly pull a policy from an unrelated corner of the web because it sounds plausible. Source ownership, freshness and official routes are part of the configuration and review work.
Current capabilities
Answer questions from reviewed documents and acknowledge when that material does not support an answer.
Help visitors explore published role families using interests and experience they choose to share. Suggestions point to options worth reading about. They do not assess eligibility, score suitability or predict recruitment outcomes.
Direct candidates to a source, application route or named support contact present in the reviewed material.
Search a reviewed snapshot of vacancies where that has been set up and checked for your assistant. It is not a live connection to your applicant tracking system.
Offer practice or scenario guidance from reviewed documents without implying a dedicated assessment engine or hidden decision.
When reporting is enabled for your assistant, see which approved topics and outcomes recur — a starting point for your team's investigation.
See the experience
This example uses reviewed demonstration content for Example Retail Ltd (fictional employer), with no real-world identity. It contains no client data or live vacancies and does not score candidates or make hiring decisions.
Book a 20-minute fit callControlled release
Roleline keeps working drafts, the version under review and the live assistant separate, so your reviewers test a specific version rather than a moving draft.
When you sign off, that approval is recorded against the exact version you tested, and it stays as approved until a new version goes through the same review. Making it live is a separate step that Simple Things carries out once you have approved it.
Future scope
These features are outside the current service. Any addition would be scoped and agreed separately.
01
An approved integration could present current vacancies and official role details from your own system.
02
Submitting applications and reporting application status through your applicant tracking system, once the integration and data controls are agreed.
03
Potential future work, outside the current service. Any proposal to assess a person or provide a hiring report would need a separate agreement, risk review and approval before use.
04
Each added language would need reviewed source material, testing and accessible fallback routes.
05
A supported question could be handed to an agreed employer service once ownership and data controls are clear.
The current Roleline service provides careers guidance. It does not score suitability, rank candidates or make hiring decisions. Future integrations, assessment tools and hiring reports are not included in the standard service or its published starting prices.
A useful next step
Tell us what candidates struggle to understand or find. In a free 20-minute fit call, we'll work through the problem with you and see how Roleline could help.